At DIGITECH India, we believe in presenting results, not just making false commitments. One of our latest projects, Public Loss Adjusters, is a perfect example of how we handled a big challenge and created a simple and user-friendly website. In just a few months, we helped Public Loss Adjusters by creating a website that functions smoothly and engages users. Let’s take a closer look at how we did it!
Public Loss Adjusters belong to the legal service industry. In their case, they want to make the website a platform where users can easily handle the complex claim processes. The challenge for us is to build a website that is both professional and easy to use for the users, whether they are tech-savvy or not. Public Loss Adjusters want to make legal services clear, trustworthy, and accessible. So, we had to make sure the website reflected all the qualities. Here’s how we approached the challenge
For any business, challenges are the obstacles that get in the path of success. Public Loss Adjusters had several challenges when it came to building their website
Making the complex legal information easy to understand for the users for better understanding.
Maintain professionalism along with balancing the design and functionality.
Add features to smoothly manage the claim processes.
Make sure the website is fast, secure, and scalable.
These challenges are tough, but our team knows how to turn the challenges into opportunities for growth.
We always focus on personalized approaches, as every business is not the same. In this case, we focus on matching the website to the unique needs of Public Loss Adjusters. Here’s what we did to make it happen.
We study the domain and research what competitors are doing. We also research the users, and understand their pain points, the area they are struggling with, and their expectations. With these insights, we move forward with designing a website that meets the unique user's needs.
In the next step, we created designs and prototypes to make sure the website was easy to navigate. We create clear and easy-to-understand content to make sure that users can easily understand it. Moreover, we closely worked with the team of Public Loss Adjusters to get their feedback on every step.
We are aware of the emerging usage of mobile phones and other devices. So, we make sure the website runs smoothly on all devices. Whether the user prefers a desktop, tablet, or phone, we ensure the website looks good and functions well on all sizes of screens.
Throughout the entire process, we closely work with the Public Loss Adjusters team and refine the content to make sure the content is simple and easy to understand. Presenting the legal information using simple terms is hard, so we make sure the content is clear and accurate.
While working on the project, we understand the users' pain points and their needs, which helps us add some cool features that make the website super useful for users and allow them to manage their claims easily. Some of these features are
Dynamic Claims Submission Form: With a well-detailed and step-by-step guide, users can submit their claims easily even without any assistance.
Custom CMS: With the custom Content Management System(CMS), the Public Loss Adjuster’s team can update the content whenever they want.
Secure Data Handling: We understand the importance of data security and privacy when you are working in the legal industry. So, we made sure everything on the website complies with legal and privacy requirements, so users feel safe submitting their claims.
Here’s a breakdown of how we got from start to finish:
Week 1-2: We start the work with research to understand the domain and what users need. After thorough research, we created strategies by focusing on multiple aspects and created wireframes to present how the website would look and work.
Week 3-5: We designed the website according to the wireframing to make sure it looks good and easy to use. In addition, we continuously ask clients for feedback to ensure they are satisfied.
Week 6-8: Our experts worked on building the front end and back end to make sure the website looks engaging and user-friendly. We made sure both the front end and back end worked together smoothly.
Week 9: After completion, we thoroughly checked the website to ensure it worked smoothly without any bugs or lag. Also, fixed the minor issues during the testing and made sure everything was fixed and the website was ready to launch.
Week 10: After completely developing the website, we started keeping an eye on the performance to review the features working smoothly, even after increasing the number of users.
In just 10 weeks, we completely developed the website by focusing on performance, search engine optimization, engaging user experience, and user interface.
The results speak for themselves. Public Loss Adjusters now has a well-functioning, mobile-friendly, and professional website that helps users easily navigate legal claims. The website is now fully SEO optimized and easy for everyone to find on Google.
In addition, the dynamic forms and secure systems make the claim process smoother and more secure for users. Plus, the Public Loss Adjuster’s team can manage and update the content easily using the custom CMS.
Smooth Website Performance
Engaging UI/UX
Clear, Simple, & Responsive Design
Create User-Centric Content
Focus on Security and Scalability
SEO Optimization
Mobile-Friendliness
Add Custom Features